Senior DevOps/Systems Engineer

Responsibilities:

• Perform installation, maintenance, and upgrades of Atlassian Tools such as Jira and Confluence and DevSecOps Tools such as GitHub, SonarQube 
• Perform system monitoring and maintenance, including system administration primarily Amazon and Linux systems.
• Help tune performance and ensure high availability of infrastructure, including reviewing system and application logs.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Microsoft SQL Server or MySQL Database administration skills are preferred.
• LDAP integration experience.
• Support, maintain, and troubleshoot production issues or alerts.
• Apply Operating System patches and upgrades on a regular basis and upgrade administrative tools and utilities. 
• Conduct analysis including Plugins to determine best version to upgrade tools.
• Performs testing in non-production environments, deployment in Production followed by testing in Production.
• Explore, test and provide recommendations for using new plugins to meet project requirements.
• Collaborates with other team members for creating solutions for new requirements
• Coordinate with other teams such as Infrastructure/Cloud, Security, Site Reliability Engineers, Administrators, Network Operations (OPS), Incidence Response Teams (IRT), Penetration/Security testing teams.
• Assist other Administrators and/or Engineers when requested.
• Work with Atlassian Support team and/or Atlassian Add-on marketplace team members to resolve any security issues, upgrades or any other types of issues.
• Monitor all issues and escalate issue to appropriate teams or coordinate to ensure effective resolution.
• Ensure compliance with security regulations of client environments.
• Analyze, review, and document current functionality to determine potential areas of improvement.
• Research and utilize industry standard methods and techniques.
• Communicate and share knowledge with internal and external contacts at all levels.
• Manage multiple responsibilities with tight deadlines.
• Creates custom projects in JIRA with complex workflows, reports, permission schemes etc. to meet business needs.
• Creates test cases and generates test reports for testing Atlassian Tools and enhancements
• Collaborates with stakeholders to gather requirements for new JIRA projects and enhancements
• Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.

Qualifications

• Bachelor’s degree in business, IT Computer Science, Information Systems, or other related scientific or technical disciplines
• Overall 10 years of exerpeince in IT with system administration and engineering experience
• Experience in performing installations, migrations, and plugin installation, a must
• Experience working in cloud platform (AWS
• LDAP integration experience.
• Strong problem solving and trouble shooting skills, and the ability to apply creative engineering and analytical skills to resolve system problems
• Knowledge of MFA, VPN and forced tunneling in AWS environments
• Clear professional communication skills, experience in communicating with users, and able to contribute to team discussions
• Experience implementing and customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes is a plus
• Systems Administration/System Engineer certification in Linux, a plus.
• Amazon Cloud Certification and any other DevOps Certification, a plus.
• Atlassian Tools certification, a plus.
• Knowledge of Splunk administration and configuration, a plus.
• Strong analytical skills.
• Ability to work in a dynamic agile environment.
• Must have strong work ethic with good time management skills.
• Excellent verbal and written communication skills.
• Position involves interfacing with customers.
• Applicants selected will be subject to a Public Trust background security investigation and may need to meet eligibility requirements for access to sensitive information.